Strada7 - Leadership Development Program

 

 

 


If you’ve attend as part of an in-house project, then your Contact Centre will be receiving support from Brava through a structured process. This will involve Lead Coaching, Mentoring and BravaTrak® surveys. This process ensures that you get much of the expert guidance that you need after the workshop.

Either way, you also need an opportunity to:
    Obtain direct support from the expert consultants at Brava
    Refresh and extend your understanding of what was covered on the workshop
    Receive workable suggestions from other managers and team leaders who are applying the same skills and techniques
    Keep up to date with the latest tips and suggestions

The Frontline Leadership Membership is designed to do all this, and more.


What do I Get?

    Social networking with other managers and team leaders
    Three levels of e-learning modules to refresh and extend your Frontline Leadership knowledge and skills
    Monthly Q&A – questions submitted in advance and then answered via webinar. Recorded version available in FAQ section
    Monthly podcasts interviews with successful managers
    Open question forum – to seek help and ideas
    Accountability forum – to seek assistance and support in your leadership journey
    Interest groups
    Opportunity to post details of your successes, and learn from others who have done the same


Completion of a Brava Frontline Leadership workshop is a prerequisite to becoming a member.

JOIN THE FRONTLINE LEADERSHIP MEMBERSHIP SITE

membership site

Our clients say:

"What I was aiming for, was for the team managers and contact centre managers at our Brisbane centre, to have practical leadership skills that would make the difference in managing the performance of their staff. And that's what I got, along with a 25% improvement in conversion (the proportion of inbound enquiries resulting in sales)."

Susy Goldner

Global Guest Contact Centre Manager

Virgin Blue, Australia

Strada7 is an online leadership development program, offering Effective Leadership training and support for first-level and mid-level managers.

To develop the interpersonal skills that are critical to Effective Leadership, you need a program which brings people together. And leadership development is a process which requires on-going support, follow-up and feedback.

Strada7 allows you as an HR or L&D manager, to supply that on-going training and support to your managers.

How This Benefits You

  • Focuses on the 20% of leadership activity that directly influences employee performance and work motivation.
  • Provides an easy-access environment for managers to develop their leadership skills
  • Ensures the application of skills you've trained, by providing assistance and support to your managers
  • Ensures a Return On Investment (ROI) through the long term improvement of employee performance and work motivation.

Blended learning, particularly the combination of skill development workshops and online learning, is in growing demand. And world-wide the trend is towards on-going, just-in-time learning and support for it's implementation. Use Strada7 to supply that ongoing support your managers need.

How Your Managers are Supported

  • Online training Modules designed to improve their leadership knowledge and skills
  • Action Plans to help them integrate leadership techniques easily
  • Personal online Tutor to guide them in immediate application
  • Email and messsaging support from their Personal Tutor
  • Skills coaching from a Certified Coach to develop their leadership and coaching conversation skills
  • Online Forums where your managers can communicate with others who have applied the same skills and techniques
  • Interest Groups where they can share and discuss ideas
  • Monthly update Reports and quarterly self-assessments so you can monitor their progress

 

to learn more about online training and support

Effective Leadership Made Easy