Our clients say:
"With overall employee satisfaction at 91% ( up from 78% ), our employees are fully engaged. The Effective Leadership system has been fundamental to the changes. With high morale in the workplace, the bottom line results are correspondingly positive."
Benito Sy
Director of Account Operations
Sitel
Philippines
Brava has created significant added value for many organizations. Here are the success stories of some of our clients.
HOW THE BRAVA SYSTEM IMPROVED ON SUCCESSA Brava and Telecom case study
For Telecom Mobile, size and structure wasn't the problem. Tried and tested Sales Management systems were in place, staff were well trained and their product knowledge impressive. But was the company achieving the optimum sales results over all its channels?
HOW TO LIFT MORALE IN A GLOBAL, OUTSOURCED CONTACT CENTREA Brava and Sitel case study
Sitel has contact centres all over the world and provides excellence in outsourced customer care and back-office processes. This case study focusses particularly on the Manila contact centre, which shares a mutual client with Brava.
HOW TO MOVE A CONTACT CENTRE TO A PROFIT CENTREA Brava and AAPT case study
When you're operating in one of todays most competitive industries, where aggressive competitors do almost anything to lure your customers away....it's tough.
HOW TO DOUBLE SALES PERFORMANCEA Brava and BNZ case study
An independent review found the Bank of New Zealand well placed to achieve world-class results from its customer contact centres.
RETENTION, PERFORMANCE, SATISFACTION - HOW TO MAKE A REAL DIFFERENCE A Brava and Telecom NZ case study
In early 2005, the management team of Telecom New Zealand's Customer Care Centres were faced with the challenge of how to improve the morale and engagement of Contact Centre staff, while also increasing sales performance and service delivery.
MEETING THE CROSS-SELL AND UP-SELL CHALLENGEA Brava and NZ Automobile Association case study
With 7000 customers contacting your organization each day, you've got a captive market. They all want at least one of your products, so it should be dead easy to sell them something else in the range, right?
HANDS ON LEADERSHIP, HAPPIER PEOPLE- AND A 25% GAIN IN CONVERSIONA Brava and Virgin Blue case study
When Virgin Blue engaged Brava to implement it's Effecive Leadership system at it's Brisbane contact centre, the airline aimed to improve sales conversion. That goal was achieved.
Effective Leadership Made Easy
